Always refer to the certificate you received for the most accurate information, terms, and redemption information.
Must be 21 years of age or older to book and check-in, except all El Cid properties which require the primary traveler to be at least 35 years of age. Must have a valid U.S. or Canadian Passport. Must have a valid U.S. or Canadian physical address. Activation must occur within 12 months of issuance, and travel must occur within 12 months thereof. Upgrade options may be available for an extra fee. Upgrade fees are paid by the redeemer. No Group Bookings - you may not use your certificate to book in coordination or conjunction with any other certificate or certificate holder. El Cid age requirements effective only for certificates distributed on or after 01/20/2025.
Full Terms & Conditions
1. These Terms and Conditions set forth a legally binding agreement between Arrivia, Inc. doing business as Privileges and Our Vacation Center (“OVC”) (collectively, “Arrivia”), and each person who has the legal right to redeem this Certificate (“Redeemer”). By activating or otherwise using this Certificate, the Redeemer agrees to all the terms herein.
2. In addition to these Terms and Conditions, Redeemer must also comply with all applicable resort provider terms and conditions and policies and procedures.
3. The properties, destinations, check-in dates offered under this Certificate are at Arrivia’s sole discretion, may change without notice, are subject to availability and blackout dates may apply.
4. This Certificate must be activated within twelve (12) months of the issue date or the offer expires (“Activation Date”). Any requests to extend the activation period for this Certificate offer are at Arrivia’s sole discretion and additional fees may apply.
5. This Certificate must be redeemed within twelve (12) months from the Activation Date, or the offer expires. Redeemer must book the resort stay, regardless of the travel date, on or before the date that the Certificate expires. Any requests to extend the Certificate’s redemption period or offer are at Arrivia’s sole discretion and additional fees may apply.
6. Once activated, this Certificate is valid for resort accommodations up to seven (7) consecutive nights or less, in select Mexico destinations, subject to all limitations and restrictions stated herein. Reservations and accommodations are for a hotel, studio or 1-bedroom unit, is based on availability and are confirmed on a first come, first served basis.
7. This Certificate includes all-inclusive accommodations for two (2) guests, at participating resorts, and specifically excludes any additional all-inclusive fees for additional guests. Further, this Certificate specifically excludes taxes, travel costs, and other expenses that may be incurred such as personal expenses, security deposits, resort fees and other fees and charges levied by the resort. Redeemer is solely responsible for such expenses or charges
8. Redeemer is responsible for any personal taxes associated with the redemption of this Certificate.
9. This Certificate is valid for one (1) use only. Lost or stolen Certificates will not be replaced. This Certificate may not be combined with an existing reservation or any other offer relating to the same accommodations.
10. This Certificate is non-transferable and is exclusively for use by the certificate holder.
11. This Certificate is not redeemable for cash, may not be returned to the distributor that issued the Certificate or to Arrivia for cash or exchange. The Certificate has no cash value. The Certificate is void if altered, photocopied, or otherwise reproduced.
12. To redeem this Certificate, follow the directions on the Certificate. Reservations must be confirmed by Arrivia (“Booking Confirmation”) to be honored at the resort property. It is important that you do not leave for your vacation until you have received your Booking Confirmation from Arrivia. Resort Reservation Confirmations are valid only when issued in writing by Arrivia. Only those travelers listed on the Booking Confirmation will be allowed to check-in at the resort.
13. All travelers must have in their possession proper government documentation required by either the United States or any foreign country visited. The names of the travelers on the Booking Confirmation must match the documentation presented, exactly. Travelers are responsible for advised to consult with the appropriate governmental agencies and embassies to determine what documentation will be required. Arrivia assumes no responsibility for advising travelers of proper travel documentation or immigration/visa requirements.
14. Redeemer is responsible for verifying all details in the confirmation and notifying Arrivia immediately if the Resort Reservation Confirmation information is incorrect. Changes to any aspect of the Resort Reservation Confirmation may be treated as a cancellation and applicable penalties may apply.
15. In the event cancellation of the booked resort stay becomes necessary, Redeemer must submit the cancellation to Arrivia in conformance with resort’s terms and conditions and cancellation policies and procedures policies. All cancellations are subject to Arrivia cancellation fees, and any resort cancellation fees, as applicable.
16. This Certificate is not redeemable for cash or resale, may not be returned to the distributor that issued the Certificate or Arrivia for cash or exchange. All travelers must have in their possession proper government documentation required by either the United States or any foreign country visited. The names of the travelers on the Booking Confirmation must match the documentation presented, exactly. Travelers are responsible for advised to consult with the appropriate governmental agencies and embassies to determine what documentation will be required. Arrivia assumes no responsibility for advising travelers of proper travel documentation or immigration/visa requirements.
17. In addition to these Terms and Conditions, Redeemer must also comply with all applicable Resort terms and conditions and policies, including arrival and departure times, at the discretion of the travel provider. Arrivia is not responsible for notifying travelers of any changes to these.
18. Redeemer is required to be 21 years of age or older. Guests under the age of 21 must be accompanied in the same room by a parent, relative or guardian 25 years of age or older. Certain other age restrictions may apply for certain resorts.
19. In no event, can the total number of people occupying the resort accommodation exceed the maximum occupancy set forth in the Resort Reservation Confirmation. The Resort Reservation Confirmation may only be used by the person(s) listed on the reservation. Additional charges by Arrivia and/or the resort may apply for use by Redeemer’s guests.
20. Redeemer and their guests must occupy and use all resort accommodations in a responsible, careful, and secure manner. Redeemer is responsible for any damage, theft or loss caused by Redeemer and/or their guests.
21. Information provided by Arrivia, or its affiliates and licensors, regarding resort accommodations is based on information obtained from resort management or its affiliates. Arrivia makes reasonable efforts to ensure the information is accurate and complete. However, Arrivia expressly disclaims liability for any inaccurate, incomplete, or misleading information.
22. Arrivia does not assume any liability or responsibility for damage, expense, inconvenience, loss, injury, death or damage to persons or property on any resort or on any aircraft/ship/vehicle in transit to and from said resort, or for any cause whatsoever due to delays, cancellations due to nature, oil spill, mechanical breakdown, strikes, civil unrest, terrorism (or threat of terrorism) or acts of God.
23. ARRIVIA DOES NOT CONTROL THE RESORT AND IS NOT RESPONSIBLE FOR THE RESORT’S ACTIONS OR INACTIONS INCLUDING, WITHOUT LIMITATION, PERFORMANCE, LACK OF AVAILABILITY, OF PRODUCTS OR SERVICES. IF YOU, YOUR FAMILY OR GUESTS SHOULD INCUR INJURY, LOSS OR DAMAGE THROUGH USE OF THIS CERTIFICATE (WHETHER DIRECTLY OR INDIRECTLY), ARRIVIA’S LIABILITY SHALL BE LIMITED TO THE FEES PAID TO ARRIVIA TO ACQUIRE THE CERTIFICATE AND IN NO EVENT SHALL ARRIVIA BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR LOST SAVINGS), ARISING FROM, RELATING TO, OR IN CONNECTION WITH THE USE OR INABILITY TO USE THIS CERTIFICATE EVEN IF ARRIVIA HAS BEEN ADVISED OF THE POSSIBILITY OR COULD HAVE FORESEEN SUCH DAMAGES. THIS LIMITATION APPLIES REGARDLESS OF FORM OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE).
24. This offer is void where prohibited by law and is not valid for sponsors, distributors, employees, or family members associated with the resort. This offer is not applicable for residents of Latin American countries. Certain resorts limit bookings for United States, European, or Canadian residents; see resort booking restrictions for complete details on any such limitations or geographic limitations.
25. Terms and Conditions are subject to change at the discretion of Arrivia.
26. All fees and charges are payable in US Dollars. All fees are subject to change without notice in Arrivia’s sole discretion.
27. These Terms and Conditions are governed by Arizona law. Any action at law or in equity by the Redeemer or their guests, who is seeking any remedy against Arrivia, or its associated entities must be submitted exclusively to the jurisdiction of the courts of Maricopa County, Arizona (USA). In the event an action at law or in equity is initiated by a Redeemer or their guests and Arrivia prevails, that Redeemer of their guest shall pay all costs incurred by Arrivia in defending such action, including attorney’s fees.
28. Arrivia is the seller, issuer, administrator, and redemption fulfiller of this Certificate. Arrivia is a registered seller of travel in the following states: Florida #ST- 29452, Washington UBI# 602 443 155 001 0001, Hawaii #TAR-5192 (Hawaiian travel agency trust account named Client Trust Account #21-136301); and California #CST 2066521-50. Registration as a seller of travel does not constitute approval by the State of California. Arrivia is not a participant in the California Travel Consumer Restitution Fund. California requires certain Sellers of Travel to have a trust account or bond. Arrivia maintains a Consumer Funds Protection Bond issued by International Fidelity Insurance Company in the amount of $100,000.00. Arrivia, Inc. is a Registered Seller of Travel in the following states: California: CST 2066521-50; Washington
EXPERIENCE TERMS
© Experience Terms
Information on this website is provided as a courtesy for redeemers of Travel Experiences. Refer to your Redemption Certificate and information provided by your Experience Provider for the most accurate and up-to-date details, terms, and redemption information. For assistance please contact the organization that provided your Redemption Certificate or use the support information available on the certificate. Experience Terms is not responsible for any missing or incorrect information provided.